Frequently Asked Questions
Everything you need to know about shopping with FREY.
What are your shipping rates and delivery times?
We offer standard shipping for a flat rate of $5.99, or free on orders over $75. Delivery typically takes 3-5 business days within the continental US. Express shipping options are available at checkout.
What is your return policy?
We accept returns within 30 days of purchase for a full refund or store credit. Items must be in their original, unused condition with all tags attached. Please note that final sale items are not eligible for return.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Which payment methods do you accept?
FREY accepts all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, many of our products come with a manufacturer's warranty. If you receive a defective or damaged item, please contact our customer support team within 48 hours of delivery so we can arrange a replacement.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.